Refund Policy
Last updated: October 2026
This policy explains how refunds work for Arosh Studio's own products and for custom development work.
Our own products (subscriptions & one-off licences)
- Subscriptions — you may cancel at any time; cancellation stops future billing but we do not provide partial refunds for the remaining days of a billing period already paid for, unless required by law.
- Free trials / waitlist products — no payment is taken, so no refund applies.
- One-off licence purchases — if a product doesn't work as described, contact us within 7 days of purchase and we'll either fix the issue or issue a full refund, at our discretion.
Custom projects (websites, apps, games, AI solutions)
Custom work is milestone- or contract-based, so refunds are handled according to the specific agreement signed for that project:
- Deposits paid to begin work are generally non-refundable once work has started, as they cover time and resources already committed.
- If we fail to deliver an agreed milestone, you're entitled to a refund for that specific milestone's payment, as set out in the project agreement.
- Completed and delivered milestones that meet the agreed scope are not eligible for refund.
How to request a refund
Email [email protected] with your order/invoice details and the reason for the request. We aim to respond within 2 business days.
Processing time
Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or payment provider.
Exceptions
We may decline a refund request where there's evidence of misuse, abuse of this policy, or where the product/service was delivered and used substantially as agreed.
Contact us
Questions about a payment or refund? Email [email protected] or visit the Contact page.